Accessibility Statement
Compliance Status: UK Equality Act Regulatory Docket
This statement details the digital accessibility standards for Anglia & Charter Legal Services Ltd, ensuring equal access for all users in accordance with WCAG 2.1 AA guidelines.
1. About This Statement
Anglia & Charter Legal Services (ACLS) is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. This digital accessibility record outlines our current status, identified barriers, and our formal roadmap for continuous improvement to meet and exceed regulatory expectations.
2. Our Accessibility Commitment
We actively work to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines. Our objective is to conform to Level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and conformance with these guidelines will help make the web more user-friendly for all people.
3. Current Accessibility Position
The Anglia & Charter Legal Services website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below. We conduct regular internal audits to maintain our current standing and identify room for remediation.
4. Known Barriers and Planned Improvements
While ACLS strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. Current identified barriers include:
- Contrast: Some legacy brand elements may fall short of the 4.5:1 ratio. We are currently revising our digital palette to ensure full compliance.
- PDF Documents: Some historic legal documents may not be fully optimized for screen readers. We are committed to providing accessible alternatives upon request.
- Third-Party Integrations: External map displays or social widgets may have inherent limitations beyond our direct control.
5. Technologies and Testing Environment
Accessibility of the ACLS website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: HTML, WAI-ARIA, CSS, and JavaScript. Testing is conducted using a combination of automated tools (Axe, Lighthouse) and manual review on Chrome, Firefox, and Safari browsers.
6. Requesting Accessible Information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please reach out to us. We will consider your request and get back to you within 10 working days.
7. Reporting an Accessibility Problem
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact the Compliance Officer via accessibility@angliacharterlegal.co.uk.
8. Equality and Enforcement Information
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
9. Review Schedule
This statement was prepared and reviewed on July 2026.. The website is subject to a formal accessibility review every 12 months, or sooner following any significant structural codebase updates.
10. Accessibility Measures Built Into the Website
ACLS takes the following measures to ensure accessibility: Integration of accessibility into our procurement practices, appointment of an accessibility officer, and inclusion of accessibility as a core internal value in all technical development sprints.
11. Contact and Company Details
Anglia & Charter Legal Services Ltd
6a Seaford Street, Stoke-on-Trent, Staffordshire, ST4 2EU
Email: accessibility@angliacharterlegal.co.uk
Telephone: 03301 334189